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I sent an I phone 5 to have the screen replaced. Well they did that when I got it back the screen was dimmer than before .

I went to local repair place and they said that some of the shields were left out. I sent it back to imaster . They took 2 weeks to figure out that they couldn't repair it so they agreed to send a replacement. Now a week later no replacement.

The tech who originally worked on was very unprofessional. Shop local.


This person wrote the review because of damaged or defective at iMaster Repair. Reviewer claimed that he or she lost $450 and wants iMaster Repair to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following company: iCracked. We collected other reviews about products and/or services offered by iMaster Repair iphone 5 screen repair for you to read. This information may help you with your purchase decision.

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Eagle, Idaho, United States #1082286

Perhaps you should explain the real story, We repaired the device and did not notice any issue with the screen yes it was dim but nothing different that someone leaving there brightness setting at half brightness. This is why we didn't look into it as the unit was passcode locked and the screen did not seem oddly different.

Second, customer contacted us about this issue we told them we would be willing to look into this issue and try to see what was going on, customer stated they did not want to send it back and wanted a refund. So thats what we did customer got a full refund.

Third, after getting their refund they took the unit to a local repair shop to have the screen replaced but had been told that the issue was not the screen but the unit its self, The customer then contacted us about this. Even with giving them a Full refund we still offered to look at the device to see if it was repairable.

Customer then agreed to send the unit back to us to look into it and 8 hours of having the unit we found that we could not fix the issue and stated to the customer that we could replace the unit.

We have proof of all this via our live chat if any one request it.

This customer was very unreasonable. We gave them a full refund, still willing to take a look at it, and then send a replacement unit.

How it that not good customer service?

We took a total loss on this and we stood behind our company and service by trying to stay on good terms with our customer. But I guess we just can please some customers by giving them their money back and them getting a replacement device.

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